An Urgent Update: Iran, Israel, and the Occupied Palestinian Territories.

Privacy Policy

Effective Date: 01/01/2023

Our Commitment to Your Privacy

Hello! We're Nia Migration (ABN 63 665 137 299), and we take protecting your personal information seriously. Think of this policy as our promise to you – it explains how we collect, use, keep safe, share, and manage your details, following the rules set out in the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

By sharing your information with us, visiting our website, or using our services, you're agreeing to how we handle your details as described here.

What Kind of Information We Collect

    To give you the best possible immigration help, we need to gather certain details. What we collect depends on how you connect with us, but it often includes:
  • Who You Are: Your name, date of birth, and nationality.
  • How to Reach You: Your email address, phone number, and home address.
  • Your Immigration Story: Details like your passport information, past visas, current immigration status, and family details needed for applications.
  • Supporting Details: Things like your qualifications, work history, financial information (for visa costs or our bills), and sometimes health details if legally required for specific visas (we treat this as sensitive information and handle it with extra care).
  • Website Use: How you use our website, collected through cookies (more on this in Section 9).

Usually, we get this information straight from you. If we need sensitive information (like health details), we'll only ask for it if it's necessary for your immigration process, and always with your clear permission, unless the law requires or allows us to collect it.

How We Gather Your Information

    We collect your details when you:
  • ill out forms on our website (like assessment or contact forms).
  • Call or email us.
  • Chat with us on social media.
  • Ask us for immigration advice or hire us to help.
  • Browse our website (using cookies).

Why We Need Your Information

    We collect, keep, use, and sometimes share your personal information to:
  • Answer your questions.
  • Figure out which Australian visas you might be eligible for.
  • Give you immigration advice, help, and represent you.
  • Prepare and submit visa applications and other documents for you.
  • Keep you updated about your case or queries.
  • Meet our legal and professional duties.
  • Handle billing, admin, and keep our services running smoothly.
  • Send you relevant updates or offers (only if you want them – see below).
  • See how people use our website so we can make it better.

Sharing Your Information: Who Sees It and Why

Most of the time, your information stays within Nia Migration, used for the reasons we've listed above.

    Sometimes, we need to share your details with others to provide our services effectively. This might include:
  • The Australian Department of Home Affairs and other government departments involved in immigration.
  • Bodies that assess skills.
  • Other migration agents or lawyers working with you (only if you agree).
  • Courts or tribunals, if legally required.
  • Trusted partners who help us run our business – think IT support, secure cloud storage, payment systems, and email platforms.
  • Sharing Information Outside Australia: Some of our partners might be based or store data overseas (like cloud services). If we share your information internationally, we take careful steps to make sure it's handled consistently with Australian Privacy Principles. This could involve agreements that require them to protect your data, or making sure they operate under laws similar to Australia's. The specific countries can change depending on the services we use.

Other than these situations, we'll only share your information if you specifically ask us to, or if Australian law requires or allows it.

Staying in Touch: Marketing Communications

We might occasionally let you know about our services, relevant updates, or special offers.

Your Choice: We believe in giving you control. We'll only send you marketing messages if you've clearly said "yes" – usually by ticking a box on a form or when you hire us.

Specific Updates: If you sign up for something specific (like a guide or webinar), we'll mostly send you emails related to that topic. You'll only get our general newsletter or broader marketing if you specifically agree to that too.

    Opting Out is Easy: Changed your mind? No problem. You can stop receiving marketing from us anytime by:
  • Clicking the 'unsubscribe' link you'll find in every marketing email.
  • Getting in touch with us directly.

Keeping Your Information Safe

We mainly store your information in secure, cloud-based systems. We take sensible steps to protect your details from being misused, lost, accessed by the wrong people, changed, or shared inappropriately. This includes using trusted cloud providers, passwords, access controls, and encryption where needed.

However, remember that no internet transmission or electronic storage is 100% foolproof. While we do our best using standard security measures, we can't guarantee absolute security.

Accessing and Correcting Your Details

You have the right to ask for a copy of the personal information we have about you. You can also ask us to fix it if you think it's wrong, out of date, incomplete, not relevant, or misleading.

Just reach out to our Privacy Officer (details in Section 11) to make a request. We'll get back to you reasonably quickly. We might need to double-check it's really you before we provide access or make changes.

Cookies: How Our Website Works Smarter

    Our website uses 'cookies' – small text files saved on your device when you visit. We use them to:
  • Make the Site Work: Enable certain features so you can navigate easily.
  • Understand Usage: See how visitors interact with our site (using tools like Google Analytics) to help us improve.
  • Helpful Marketing: Sometimes track interactions to provide relevant information or ads.

You can usually set your web browser to refuse cookies or warn you before they're sent. Keep in mind, though, that some parts of our website might not work correctly without them.

Keeping This Policy Updated

We might need to update this Privacy Policy occasionally. You'll always find the latest version right here on our website. It's a good idea to check back every now and then.

Questions or Concerns About Your Privacy?

    If you have any worries or complaints about how we've handled your personal information, please talk to our Privacy Officer first:
  • Privacy Officer: Niloo Nia
  • Email: [email protected]
  • Address: NSW 2066, Australia

    • We'll look into your concern and try to sort out any issues according to the Privacy Act. If you're not happy with our response, you can contact the Office of the Australian Information Commissioner (OAIC):

  • Phone: 1300 363 992
  • Website: www.oaic.gov.au